The questions we get asked most

We do not set one — the factory does, and it depends on the construction, materials and hardware involved. In our experience small-run luggage programmes land somewhere between 50 and 500 units: softside and canvas constructions sit at the lower end, tooling-intensive hardshell at the upper. What we do is match you to factories whose real MOQ fits your actual volume, rather than letting you discover the mismatch after sampling. If 300 units is not commercially viable for a given product, we will tell you and propose an alternative construction or a phased approach.

Yes, and they are often the ones who benefit most. A first-time founder with a clear product idea and realistic numbers is a better starting point than an established brand with an unrealistic cost target and no flexibility.

We support programmes shipping to the United States, Canada, the United Kingdom, the European Union and Australia. Compliance requirements differ by market, so tell us where you will sell early — testing and documentation have to be planned before production, not after.

Yes. A common starting point is a quality or cost problem with an existing supplier. We can come in for inspection, root cause analysis and corrective action without disrupting the relationship you already have.

You do. Tooling you pay for is yours, your designs and specifications remain yours, and the factory contract is in your name. This is a deliberate part of how the model is structured.

Agreed before work begins and disclosed on every order. The important part is structural: the factory invoices you directly at factory price, and our compensation is shown separately rather than folded into your unit cost. See How We Charge for the full reasoning.

We run defect analysis at process level, agree corrective and preventive action with the factory, and feed the finding into the next specification. Prevention is the point, but when something gets through, the response is structured rather than improvised.

It depends on factory capacity and the complexity of your product. After an initial conversation and a defined scope, factory shortlisting typically begins within one to two weeks. Timelines are always given as ranges, not promises — see Process for typical durations.